Return

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All products we sold covered with a 14-day return policy. If you wish to return the product within 14 days after you receive it, send an email to: jack@baichen.ltd, in which you should explain the reason for return and provide sufficient proof (such as photo or video) when necessary.

After you have sent the e-mail, return the product to us in new condition. And if possible, in the original packaging. To protect the product from damage during travel, fold it carefully, the way it was folded at the factory, and enclose it in the original or a similar plastic bag and carton.

Once we receive the item(s) in new condition, we will gladly issue a refund as follows:

If you are returning the item because they did not fit and we receive the item in new condition, we will gladly refund the full purchase price of the item returned, excluding shipping charges. (We can't refund the shipping charges because we paid the shipping company for delivering your package, and we can't get that money back).

If you are returning the item because of late delivery by the shipping company, you cannot use it, and the items are still in the original packaging, we will refund the full purchase price of the items returned, excluding shipping charges. If the shipping company issues a refund for the shipping fee (such as when the late delivery was their fault), we will gladly pass-on the refund to you.

Items received by us damaged due to poor packaging, will be charged a 30% restocking fee in addition to shipping fees, before issuing a refund.

No refunds will be issued for good, unused, returned items postmarked after 14 days from the receiving date.

Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.